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Frequently Asked Questions
Product
Our harnesses are available in XXS–XL, and our collars are available in XS–L. Please refer to our Size Guide for detailed measurements before ordering.
Yes! Our harnesses feature three points of adjustability to help provide a comfortable and secure fit for your dog.
Absolutely. Our harnesses are lined with soft neoprene padding for added comfort during daily walks and adventures.
Yes! We recommend washing on a gentle cycle and air drying to help keep your accessories looking their best.
Our hardware is designed for everyday use and durability. To help extend its lifespan, we recommend drying your accessories after exposure to water.
Measure your dog’s neck and chest and compare those measurements to our Size Guide. If your dog is between sizes, we generally recommend sizing up.
Shipping & Orders
Orders are typically processed within 1–3 business days. Shipping times vary based on your location and the shipping method selected at checkout.
Yes! We offer worldwide shipping.
We accept returns and exchanges on unused items in their original condition within our return window. Please visit our Return Policy page for complete details.
Once a package is marked delivered by the carrier, we recommend checking with neighbors, household members, and your local post office. If you still cannot locate your package, please contact us and we’ll do our best to help.
General
For walks, we generally recommend using a harness for better comfort and control, especially for dogs that pull.
You can reach us through our Contact page or by emailing us. We aim to respond within 1–2 business days.
